Our lamps are all stocked in our warehouse in Ottowa. Standard delivery times vary from 2 to 14 business days. Deliveries to metro areas are typically between 2 and 7 business days, except forregional and rural which may take longer. Deliveries to regional towns are 7 to 10 business days. Deliveries to rural areas are 10 to 14 business days.
Once you have made your order you will receive an email with tracking information. This email is only sent once the item has physically left the warehouse. If you haven't received your tracking information yet, but your order is still within the promised delivery period, please be patient for the order to be dispatched.
We process many orders everyday, and aim to deliver orders as quickly as possible. However sometimes unavoidable delays may occur. If your order has passed the promised delivery period and you have either received tracking information, but not the item, or if you haven't received the tracking information at all, please contact us via the contact form on our 'contact us' page, select 'Question About Your Order' and submit your inquiry and we will follow up on the whereabouts. Please include your order number or the name on the order to help is quickly find and track your order.
Same day delivery is not available for our store at the moment.
Christmas Delivery Times
For all orders intended to be received by Christmas day, please make sure you place your order on or before 27th of November. Due to higher postal demand during Christmas delays in shipping are often experienced, therefore ordering earlier rather than later is recommended.
Pick-up of Orders
Currently we do not have the ability to allow instore pick-ups, as our goods are all stocked in a warehouse that is off bounds without the proper safety gear. The exception to this is large lamps above 20kg which may be picked up from our Ottowa warehouse (for more details, kindly get in touch with us).